Goh Rui Yi's Experience
Rui Yui and Sarah enjoying their brand new living room.
Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
PM: Xiwen
Designer: Farrah
We enjoyed working with BB for their ideas, quick responses, amazing project management skills, willingness to listen to our needs and wants!
Pre-renovation: The co-create workshops were rly helpful and productive - we got to discuss and bounce ideas while balancing the aesthetics and practicality! Farrah was able to amend certain parts on the spot (+ point!) so that we could visualise better!
Kick off meeting on site (after receiving keys and before reno starts!) to do a confirmation of the tiles placement, electrical, carpentry measurements, check for any changes required due to site conditions that we are only made aware after key collection (i.e. additional pipes/beams). Xiwen and Farrah were quick to adapt and gave us solutions on the spot!
The entire renovation process was pretty smooth sailing, we didn’t have to micro manage at all because there was a detailed plan drafted out and all we did was follow the timeline to ensure the items (i.e. lighting, sanity ware, major appliances) came in on time to fit the reno schedule!
When we were overseas and reno just kickstarted, we communicated via WA and Xiwen was able to communicate effectively on her videos re: the aircon piping placements and even provided her suggestions based on experience!
We rly loved the weekly video updates (which came along with highlights of major events and guided tours of the house process)!
Handover day - we went thru the touch ups required and defects, and 1 hour later - BB’s team of service and maintenance guys came to touch up on the spot. We have minor pending carpentry (countertop replacement due to a small chip, we didn’t notice but Xiwen highlighted to us) and plumbing works (reconnect the tap/WC piping) after handover and Xiwen will arrange for the guys to come down to rectify!
Overall, good vibes and trustworthy! 10/10 would recommend!
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Watch more about Rui Yi and Sarah’s experience on our Youtube channel: